Hello friends,

First of all, a big “Thank you!” to everyone who came out to attend and support the first ever Photographers Ignite at WPPI.  It was funny, practical, and inspirational.  Like others have already expressed, I hope that this event will become an annual event at WPPI.

At the end of my presentation, I shared that I have compiled a list of stories of people and their experience of Japanese customer service.  At the end of this post, you will find a link to a PDF file.  I have also included the four core concepts (with notes) which I shared in my presentation.  The stories are from friends and I did not “clean” it up to present a perfect picture of Japanese customer service.  In fact, you will read some negative things from some of the commenters.  Japanese customer service is not perfect BUT it is great (IMHO).

After reading through it (and please do) I hope it will allow you to pause and reflect about how you service your clients.  I hope my talk and the notes below will generate a storm of ideas on how you can give excellent customer service in 2010 and beyond.  It’s been often said that we, as an industry, need to raise the bar in producing excellent images.  I think it is also equally true that we need to raise the bar in how we serve our clients.

By the way, if my 5-minute presentation has inspired and encouraged you, would you be interested in hearing me share more about Japanese customer service principles and how to apply those in your business?  If you are, please leave me a short comment.  Thanks!  Have a great 2010 rocking it out with mind-blowing customer service!

Click here for the pdf file called Japanese Customer Service.