Archive for March, 2010

Hey everyone,

At this year’s Wedding and Portrait Photographers International (WPPI), I was given a chance to give a short 5 minute presentation during the closing program of the convention.  Together with 19 other presenters, the first ever Photographers Ignite was a smashing  success! If you want to find out more about Ignite presentations and what they are, please click here.  Kevin Kubota is the man behind Photographers Ignite and I’m thankful to him and his staff for giving me a chance to share about the country I love: Japan!  My talk focuses on Japanese customer service.  Please watch the video below to hear more about the best customer service in the world!  After the talk, please feel free to download the PDF to stories of Japanese customer service I provided on a recent blog post here.  Please watch the other presenters as they rocked the stage with their talks.  I’m watching now as I write this post :)

Okay, I couldn’t wait.  2 blog posts in one day: woo hoo!!  Below are some of the pages from this awesome couple’s album.  Ikue and Hiroki, thank you for allowing me to capture your special day!  Enjoy!

Ikue is a close friend of ours.  She was Anne’s midwife during the birth of our second child.  Ikue and Hiroki are a fun-loving couple and I am happy to share these pre-bridal images with you.  My next post will be images from their wedding day.  Coming soon…

Hello friends,

First of all, a big “Thank you!” to everyone who came out to attend and support the first ever Photographers Ignite at WPPI.  It was funny, practical, and inspirational.  Like others have already expressed, I hope that this event will become an annual event at WPPI.

At the end of my presentation, I shared that I have compiled a list of stories of people and their experience of Japanese customer service.  At the end of this post, you will find a link to a PDF file.  I have also included the four core concepts (with notes) which I shared in my presentation.  The stories are from friends and I did not “clean” it up to present a perfect picture of Japanese customer service.  In fact, you will read some negative things from some of the commenters.  Japanese customer service is not perfect BUT it is great (IMHO).

After reading through it (and please do) I hope it will allow you to pause and reflect about how you service your clients.  I hope my talk and the notes below will generate a storm of ideas on how you can give excellent customer service in 2010 and beyond.  It’s been often said that we, as an industry, need to raise the bar in producing excellent images.  I think it is also equally true that we need to raise the bar in how we serve our clients.

By the way, if my 5-minute presentation has inspired and encouraged you, would you be interested in hearing me share more about Japanese customer service principles and how to apply those in your business?  If you are, please leave me a short comment.  Thanks!  Have a great 2010 rocking it out with mind-blowing customer service!

Click here for the pdf file called Japanese Customer Service.

“Next week there can’t be any crisis.  My schedule is already full.”  -Henry Kissinger

Former Secretary of State Henry Kissinger’s quote encapsulates what I will be doing in the upcoming week in Las Vegas.  The Wedding and Portrait Photographers International (WPPI) will be  holding its 30th annual Convention and Trade Show from March 4 – 11.  It will be my second WPPI and I am looking forward to the teaching, meeting old friends, and making new ones.  Photographers who are attending WPPI for the first time have bombarded Facebook, Twitter, and forums with variations of this same question:  How can I make the most of my WPPI experience?

“The key is not to prioritize what’s on your schedule, but to schedule your priorities.”  -Stephen Covey

I would like to challenge and encourage you to not be overwhelmed by the amount of classes and information that you will inevitably encounter.  Make a mental exercise of the immediate needs of your business (do this without looking at the list of classes; it will only sidetrack you) and ask yourself fundamental questions about the state of your business.  Reason with yourself (perhaps seek input from those you trust) and evaluate the path that led you to this point.  Where are you lacking?  Where are you struggling?  Where are you stuck?  Struggle with these types of questions, attempt to answer them, and in doing so, you will begin to see areas in your business that are more important than others.  In other words, what are the priorities of your business at this very moment?  When you can get a little bit of a handle on this, then you can look at the list of classes/vendors and choose the ones that will help you with your priorities.  You will no longer be tempted to attend a platform class because it’s the popular one nor be tempted by classes that look interesting.  Don’t focus on what looks interesting.  Focus on the classes/vendors/people that will address your priorities.

I realize this is not an easy exercise!  You’re like, “Riz, that’s too much of a headache.  I’ll just go with the flow once I get there.”  You most certainly can do that but imagine just how much more you will be able to maximize your experience and more importantly push your company in the direction it needs to go in order for you to be successful if you took the time to identify your priorities.  Isn’t success what you want for your business after all?  I’m all about having a great time (you’ll see me at parties too) but let me end with this quote from Jack Canfield which emphasizes the the need for thoughtful reflection:

“If you are not moving closer to what you want in sales (or in life), you probably aren’t doing enough asking.”

WPPI is going to be awesome.  May WPPI 2010 be a great, fun time for all  but more importantly, a truly meaningful experience.  See you real soon!